CARTERSVILLE, GA – Debra “Debbie” Highfield was recently awarded the Certified Patient Experience Professional designation.
Highfield, a registered nurse, currently serves as patient experience coordinator at Cartersville Medical Center.
With this certification, Highfield joins an elite group of healthcare professionals committed to ensuring the best in experience for all they care for and serve, the hospital said.
The certification, awarded by Patient Experience Institute, signifies that recipients possess the qualities of a leader who influences the systems, processes and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination.
In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.
Once certified, a CPXP must maintain his or her certification every three years and remain active in the field.
“Debbie was in the first group to test for this new certification,” said Ed Moyer, chief nursing officer at Cartersville Medical Center. “I am certainly proud of her achievement; of course, the individuals who benefit the most from Debbie’s role and talent are our patients.”
Development of the exam followed a rigorous and standardized process, engaging the voices of over 1,000 members of the patient experience community globally.
CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.
Applicants should have professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they as a healthcare professional, consultant or patient and family member committed to experience excellence.
Highfield stated the exam required “lots of hard work,” but was worth it.
“I love to help patients and their family members during their stay at our hospital,” she said. “My goal is to help make their experience exceptional.”